Please keep this section
of the form in case you need to contact us, Telephone numbers and address are
listed below.
FAQ:
How long will the repairs take once received?
Most repairs
are undertaken within 7/10days. Special orders can take a little longer but we
would advise you if this is the case.
How much will the repair cost? All repairs will
be quoted for before any work begins. A firm quote will be sent to you via email
once the jewellery repair form as been submitted and received within a 24hrs
period
How much will the return postage be?
We only send items next day
special delivery insured up to a maximum of £2500.00. The cost would be £6.50 up
to 1kg maximum weight.
Are my goods insured while in your care?
All goods are
fully insured whilst in our care. All items are securely locked away at the
close of business in a strong room.
Do you give a guarantee on workmanship? and how long?
Yes
we guarantee all our work for up to 12months. If an item needed to be returned
faulty we would pay all postage expenses.
What items do you repair?
We repair most items of jewellery,
including silver jewellery, modern jewellery, vintage jewellery and antique
jewellery.
How do I pay for repairs once completed?
Repairs are normally paid for in full via credit/debit cards taken direct,
personal cheque, cash paid directly into our bank account or via a bank
transfer, once payment is received in full we would normally post the goods back
fully insured within 24hrs.
Edward Thomas Jewellers Ltd. 35 Market st, Tamworth, Staffs. Telephone: 01827
50075, Mobile: 07961 304301.
VAT Registration Number: 580 3608 43. Email:
edward@gemstonesuk.com.
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